ch66's Privacy Policy

Introduction & Scope

This Privacy Policy ("Policy") applies to the ch66 platform. When you use ch66's website, mobile version, or any other service, you agree to the terms of this Policy. ch66 is committed to your privacy and we handle your personal information responsibly.

This Policy may be updated from time to time. If changes are made, we will post a notice on the platform. We recommend reviewing this page regularly.

1 What Information We Collect

ch66 only collects information that is necessary to provide its services. We may collect the following categories of information:

• Identity Information: Full name, date of birth, national ID number (where applicable), and other details provided during account registration.
• Contact Information: Email address and mobile number.
• Financial Information: Transaction records via bKash, Nagad, Rocket, Upay, or bank transfer. No payment card numbers are stored directly on our servers.
• Technical Information: IP address, browser type, device identifier, operating system, and session cookies.
• Usage Information: Logs of your activity on the platform, game history, bet amounts, and outcomes.
• Communication Records: Messages exchanged with the ch66 support team via live chat or email.

2 How We Collect Information

ch66 collects information in the following ways:

• Directly from you: Information you provide during registration, verification, deposit, or withdrawal.
• Automatically: When you use our platform, technical information is collected through cookies and similar technologies.
• From third parties: Limited information may be received from trusted partners for the purpose of identity verification or fraud prevention.

3 How We Use Information

ch66 uses collected information for the following purposes:

4 Who We Share Information With

ch66 does not sell your personal information to third parties. However, limited information may be shared in the following circumstances:

• Service Providers: With trusted partners for payment processing (bKash, Nagad, Rocket, Upay, and bank partners), identity verification, and technical infrastructure management.
• Game Providers: Gameplay logs may be shared with providers such as Pragmatic Play, Spribe, JILI, PG Soft, or Evolution Gaming — for game-related purposes only.
• Legal Authorities: Information may be disclosed to competent authorities when required by court order, legal obligation, or fraud investigation.
• Business Restructuring: In the event of a merger, acquisition, or asset transfer, information may be transferred, but the protections in this Policy will continue to apply.

All our third-party partners are required to comply with strict standards of privacy and data protection.

5 Data Security Measures

ch66 follows industry-standard security practices to protect your information:

• SSL/TLS Encryption: All data transfers between your browser and our servers are made through encrypted connections.
• Access Controls: Only authorized staff can access the information needed for their specific role.
• Password Protection: Your password is stored in hashed form; no staff member can read it directly.
• Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
• Data Backup: Information is backed up in a secure location to allow recovery in the event of an unexpected incident.

Please note — no organization can guarantee 100% security on the internet. It is your responsibility to keep your account login credentials private.

6 Cookies & Similar Technologies

ch66 uses cookies and similar technologies to improve your experience. Cookies are small text files stored on your device.

• Essential Cookies: To maintain login sessions and ensure security. Without these, the platform cannot function properly.
• Functional Cookies: To remember your preferences, language selection, and other settings.
• Analytical Cookies: To understand which parts of the platform are used most.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit platform functionality.

7 Your Rights Regarding Your Information

As a ch66 user, you have the following rights regarding your own information:

• Right of Access: You may request to know what information we hold about you.
• Right of Rectification: You may request correction of any inaccuracies in your information.
• Right of Erasure: In certain circumstances, you may request that your account and related information be deleted. However, we may be required to retain some information due to legal obligations.
• Right to Restrict Processing: In certain circumstances, you may request that the use of your information be limited.
• Right to Data Portability: You may request your information in a structured format.
• Right to Object: You may object to marketing communications or certain processing activities.

To exercise these rights, email [email protected] or contact our support team via live chat.

8 Data Retention Period

ch66 retains your information only for as long as necessary. The general policy is:

• Active Accounts: All necessary information is retained for the duration the account remains active.
• Closed Accounts: After an account is closed, financial and transaction records will be retained for a period determined by legal requirements.
• Marketing Data: Retained until you withdraw your consent.
• Support Communications: Customer support records are kept for a reasonable period.

Once retention is no longer necessary, information is securely deleted or anonymized.

9 Protection of Minors

ch66 is for users aged 21 and above only. We do not knowingly collect personal information from anyone under 21. If we are informed or become aware that a minor has provided information, that information will be promptly deleted and the associated account will be closed.

Parents and guardians are requested to notify us at [email protected] or via live chat if your child has opened an account on ch66.

10 Third-Party Links & Services

The ch66 platform may contain links to external websites. These external sites have their own privacy policies for which ch66 is not responsible. We recommend reviewing any third-party site's privacy policy before providing information.

Game providers such as Pragmatic Play, Spribe, JILI, or PG Soft have their own privacy practices. When playing directly on their platforms, the relevant provider's policy applies.

11 International Data Transfers

Our servers and technical infrastructure may be located in various countries. Even if your information is processed or stored outside Bangladesh, we ensure that such transfers are carried out through secure processes and that the protections described in this Policy are maintained.

12 Policy Changes & Updates

ch66 may revise this Privacy Policy from time to time. If significant changes are made, we will post a notice on the platform. If you continue to use the platform after an updated Policy is published, we will consider that you have agreed to the new Policy.

A "Last Updated" date will be shown at the top of the Policy so you can easily identify when changes were made.